Terms & Conditions
We recommend that you read the following terms before booking activities or sessions with Walks ’n’ Talks. By booking, you accept that you have read, understood and accepted these terms and conditions.
We aim to treat everybody fairly. By placing a booking, you agree to the following terms and conditions. If you have any further questions, do not hesitate to contact me. In the following conditions ‘we’ and ‘us’ are the business Walks ’n’ Talks and ‘you’ are the person booking an activity.
1. BOOKING –When you make a booking for either coaching, courses, activities or any other service offered by Walks ’n’ Talks, you guarantee that you have the authority to accept, and do accept, on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our booking confirmation email and a deposit or full payment is made. One person may accept the booking conditions on behalf of a group, if applicable. We will confirm your booking by email. The contract is governed by Scottish law.
2. DEPOSIT – if applicable for group activities, we require a deposit of 50% per person to book non corporate activity with Walks ’n’ Talks. For corporate bookings we also require a 50% deposit of the total amount agreed based on confirmed numbers quoted and provisionally booked. If any booking is made within 8 weeks of the activity commencement date, full payment must be made at time of booking. See term condition 7. ‘CANCELLATION BY YOU’ for details of cancellation terms.
3. PAYMENT – payment for any services is always due in advance. Date for payment will usually be agreed for each individual booking. For one-to-one coaching, you will be invoiced in pounds sterling with payment information and dates. In some cases, as per 2 (above) a deposit may be required, at the discretion of Walks ’n’ Talks. For most activities, you should pay in full for the activity online unless otherwise agreed with Walks ’n’ Talks.
4. PAYMENT PROTECTION – We guarantee not to increase the cost of the activity once a booking has been received. You have up to 28 days after completion of the activity to lodge any complaint concerning the activity. We have a further 28 days to respond to your complaint.
5. VOUCHERS - Vouchers are not redeemable for cash. Vouchers purchased from Walks ’n’ Talks will be valid for exactly one year from the date of purchase. If you would like to change your voucher activity, we may be able to offer an exchange to an alternative activity by way of exception and entirely at our discretion.
5.1 Voucher expiration: If your voucher has reached its expiration date (one year from its original purchase) you will not be entitled to a refund or be entitled to redeem the voucher. It is the responsibility of the original purchaser of the voucher to monitor the expiry date of said voucher. Walks ’n’ Talks will not enter into subjective debate about individual reasons for the expiry of any voucher.
5.2 Voucher ownership: It is the responsibility of the original owner of the voucher to monitor the expiry date of said voucher. This includes after passing the voucher to a 3rd party for a gift or gratuity. The original purchaser of a Walks ’n’ Talks gift voucher may pass on their voucher to a third party. After this action, Walks ’n’ Talks consider the chain of original ownership to be broken and will not recognise any further “owner” of said voucher. Terms and conditions apply only to the original purchaser of said voucher.
5.3 Voucher refunds: If you have purchased a Walks ’n’ Talks gift voucher, you are entitled to a refund 28 days from the purchase date. After this date a refund cannot be offered. The original purchaser of a Walks ’n’ Talks gift voucher may pass on their voucher to a third party. Terms and conditions of voucher ownership will always reside with the original purchaser of said voucher.
5.4 Voucher redemption: Redemption dates are subject to availability. We will endeavour to redeem your voucher on one of your preferred dates. Your capacity for flexibility is implied when purchasing a voucher. Advanced booking is highly recommended to secure your preferred date for redemption. If we cannot offer you your preferred redemption date, we will arrange an alternative date or session.
6. MINIMUM NUMBERS – The minimum number of participants in a scheduled group activity is 2. We will accept bookings for less than 2 participants. However, if the minimum number of participants is not reached within 2 weeks of the activity commencement, we reserve the right to cancel the course. We will not be liable for any extra costs incurred with respect to your attendance of your course. If minimum numbers are not reached we will either a) refund the full cost of your activity b) provide an equal or better activity on a different date c) amend your activity with your agreement or d) agree a different activity (which may incur further charges depending on published prices).
7. CANCELLATION BY YOU – We will always endeavour to accommodate any changes to your activity or coaching session that you require but we cannot guarantee that we will be able to do so.
• CANCELLATION BY YOU (less than 28 days) Any cancellation by you with less than 28 days to go before your session, you may be offered an alternative date at our discretion.
• CANCELLATION BY YOU (less than 14 days) Any cancellation by you with 14 days or less to go before the date of your session will result in you losing the full purchase price of that session. For individual coaching sessions any cancellation by you with 48hrs or less to go before the date of your session will result in you losing the full purchase price of that session.
NO SHOW - if you do not turn up to a booked activity or session, without any notice, this will not be rescheduled. It results in you losing that session with the option to rebook at an additional cost. In the case of pre-paid blocks, it is classed as a ‘missed session’ and it will not be replaced.
For corporate and custom large group experiences we require 8 weeks’ notice of cancellation. Any cancellation inside this range of notice will result in the loss of any deposit and amounting to the full purchase price of your session.
8. CANCELLATION BY US – We will always endeavour to avoid cancellation of any session or activity. In the event of any exceptional circumstances beyond our control, we may have to cancel your session or activity. Any cancellation by us will result in a full refund to yourself, or transfer to another suitable session or activity. We cannot be held liable for any other expenses you might incur as a result of us cancelling your activity.
Force majeure: This means a cause beyond our control. We will not refund, nor will we pay compensation, if we have to cancel or change your travel and/or accommodation arrangements in any way because of war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other unforeseen circumstances that may amount to force majeure.
9. CHANGES TO THE SESSION OR ACTIVITY BY YOU – We will always endeavour to accommodate any changes to your session or activity that you require. We cannot guarantee that we will be able to do so. Any request for changes must be made in writing from the person who made the booking. You may be required to pay an administration charge, plus any further costs incurred, in accommodating this alteration. You should be aware that a change of date of travel may constitute cancellation of your session or activity as dealt with in clause 7. Any alterations to your activity made after departure may result in additional charges to cover costs incurred. If you do not use any part of the services covered by your booking, you will not be entitled to reimbursement.
10. CHANGES TO THE SESSION OR ACTIVITY BY US – There is sometimes the need to be flexible with sessions or activities. We will always endeavour to fulfil our planned sessions or itinerary. However, our itinerary and overall goal of our sessions or activities should be taken as an aim and not a contractual obligation. However, we will endeavour to ensure that your session or activity is not devalued. We will not devalue or change the theme of a session or activity. We will always endeavour to keep you informed of any changes to your session or activity.
SPECIFIC TO ACTIVITIES SUCH AS COURSES & GUIDED WALKS:
11. UNCONNECTED THIRD PARTIES – We cannot be held liable for any damages, losses or inconveniences arising due to events involving travel, accommodation or any other third party arrangements you have made in support of your session or activity with Walks ’n’ Talks. We will do everything within our capabilities to accommodate your booking when issues arise due to such events however should you fail to attend your session or activity due to third party issues, we are under no obligation to offer any refund or exchange of your session or activity.
12. INSURANCE – All participants are recommended to take out adequate insurance cover. Any such policy should cover activity participation, personal items, medical expenses, the cost of repatriation in the event of illness and cancellation by you.
13. LIMIT OF OUR LIABILITY – Our liability to you in any circumstances is limited to the total cost of your session activity. We accept no responsibility for any damage or loss to your personal possessions. We are not liable for any failure to carry out the contract if the failure is a) due to the actions of a participant b) due to the actions of a third party unconnected with us or our travel and accommodation partners c) due to circumstances out-with our control and unforeseeable d) due theft or damage to bicycles or injury to you which occurs as a result of cycling on or off-road; or during transit.
14. ADDITIONAL ACTIVITIES – In the event that additional providers are part of your booked activity to add value, or you choose to do additional activities (eg wild swimming) – these are participated in at your own risk and Walks ’n’ Talks is not liable in any way.
15. MEDICAL – You must confirm that you are fit to participate in your chosen activity by completing a participant form provided by Walks ’n’ Talks. You must inform us of any medical conditions affecting your participation in the activity. You must notify us of any specific medication and dietary requirements at time of booking. You must carry any required medication with you at all times during any activity and inform the leader.
16. PARTICIPANTS (MINIMUM AGE RESTRICTIONS) – Walks ‘n’ Talks will take direct bookings for participants over the age of 16 only.
17. Updating the Terms & Conditions -We may update or amend these Terms & Conditions from time to time, to comply with law or to meet our changing business requirements. When we update our Terms & Conditions, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Any updates or amendments will be posted on our website. By continuing to access the website, your access and use will be subject to these updates and amendments.
18. Contacting Walks ’n’ Talks - If you have any questions, comments or complaints about the Terms & Conditions, please contact us using the details below and we will endeavour to reply within 72 hours.
Mandy Niewohner, Walks ’n’ Talks
Email: walkssntalkss@gmail.com
By booking any session or activity with Walks ’n’ Talks you accept that you have read and understood these terms and conditions.